FAQs

For Moonrisers

Is this a scam?
No no no! We are a registered business in the State of Illinois and wholly owned by the holding company of American Family Insurance
How does it work?
First, you sign up online by clicking here. We’ll verify your cell number right away, as almost all of our communication is done via text. Next, a Moonrise recruiter will review your information. If you're a match for our platform, we’ll text you to request a phone screen. If you’re still a match from there, we’ll help you finish onboarding from there. All you need is a cell number and a motivation to work to get started!
Do I need a car?
No. However, we do request that you make sure you have reliable transportation to and from the shifts you choose.
Will I be assigned to one location for part-time work?
No - that’s part of the fun of working with Moonrise! Because we work with a variety of clients, your shifts will vary often. You might be a dishwasher one day and a customer service agent the next day. However, if you really enjoy a shift, we’ll send you back to that employer if another shift fits your availability.
What if an employer wants to hire me as a permanent employee?
Hooray! We take great pride when our clients hire our Moonrisers. In these situations, we work out the details directly with our client to help you transition. Be sure to contact the employee hotline at (312) 626-0414 if you have questions about this process.
If I become a permanent employee with a client, can I continue working with you?
Absolutely! Once a Moonriser always a Moonriser. Remember to update your availability if it changes, so we can be sure we can continue to send you shifts that work with your schedule.
How much will I be paid for being a Moonriser?
We have different pay rate agreements with different clients. You’ll be able to see the pay rate before you accept a position, but you can expect that most are between $11 and $16 per hour.
How do I get paid?
You’ve got options! If you use our Moonrise card (similar to a pre-paid debit card), you can receive your pay within 24 hours of completing your shift. If you choose our other options - direct deposit or paper check - you receive your pay every 2 weeks.

For Employers

Why are Moonrisers better talent?
Through our parent company, American Family Insurance, we have direct access to millions of potential Moonrisers that typically don't use temporary staffing agencies — an untapped resource for many employers. These Moonrisers already have full-time commitments — whether it be school, family, or work — so you know they're trustworthy and capable. By narrowing our candidate pool, we're able to source high quality Moonrisers to fill your labor gaps.
How long have you been in business?
We are a new company, but our parent company, American Family Insurance has been in business for over 90 years!
Who is the employer of record for the Moonrisers?
They are W2 employees of Moonrise.
How are Moonrisers pre-qualified?
We perform background checks, conduct screening interviews, and thoroughly review survey responses prior to each Moonriser joining our team, so you can feel confident in your matches. If you're curious about any other pre-qualifications, please contact us and ask!
What if there is damage to my property or a Moonriser gets hurt?
We have top-notch insurance coverage to protect our Moonrisers and your property.
Who provides training?
Moonrise provides a comprehensive employee orientation and general safety training during onboarding. Clients are expected to do an onsite introduction for job specific duties and set expectations upon arrival.
Can employers hire Moonrisers as full- or part-time employees?
Yes! Using Moonrise is a great way to introduce new Moonrisers into your company and culture. We're happy to be a recruitment funnel for your business! Note we charge a finder's fee for any permanent hires.
How much will this cost my company?
We can discuss service fees on a case-by-case basis. However, like most staffing companies, we charge a commission on the hourly wage of each Moonriser and take care of all employment, onboarding, and payroll so you don't have too!
Who pays the Moonrisers?
We do. You set your pay rate; we write the paycheck. Fill out the sign-up form if you have additional questions on this process!